Date: Wednesday, June 18, 2008

Time: 5:30 PM – 8:30 PM.

Location: Biltmore Hotel, 2151 Laurelwood Rd, Santa Clara, CA 95054 (408) 9881

Topic: “The Art of Communication"

Speaker: Ms. Ingrid Gudenas M.Ed.

Dinner $35; Walk-in $40; Unemployed $20; Presentation only $0

Agenda:

• 5:30pm - 5:45pm - ASQ Silicon Valley Section Business Update
• 5:45pm - 6:30pm - Dinner
• 6:30pm - 8:30pm - Main Presentation

Abstract:

• This talk is vital for anyone who wants to be effective in working with others.

You will learn:
1. How to predict what people will agree with
2. How to communicate effectively with people who have completely different viewpoints from yours
3. How to gain respect
4. What will move people into action
5. How to sell your ideas
6. How to deal with difficult people
7. What to do when others are undermining constructive goals
8. What is the best way to get an indifferent person to become an active supporter
9. How to get people to break out of their "conservatism" regarding new things
10. How to help others to have a positive attitude
11. How to avoid mishandling emotional situations
12. How to handle personality conflicts and irate people
13. How to "read" and communicate effectively with the very wide variety of people you will encounter in the work environment
14. How to gain management buy-in for your initiatives

Speaker's Bio: Ms. Ingrid Gudenas M.Ed., has been in the business of improving company metrics since 1983. She is the President of Effective Training Solutions®, an international training organization headquartered in Silicon Valley. Her clients span 25 countries and include Dell Computers, IBM, Intel, Cisco Systems, Unisys, Hewlett Packard, Chevron, Wells Fargo, California Highway Patrol, Nintendo, General Electric and Pebble Beach.

Ingrid spoke last year at ASQ and her talk was very well received.  This talk builds on that one and takes it further.

Dinner $35; Walk-in $40; Unemployed $20; Presentation only $0